Returns and exchanges must be made within 30 days of receiving the item. Each product is fully guaranteed by the manufacturer for a year (unless specifically stated otherwise). The manufacturer's warranty covers repair or replacement of defective parts, subject to the conditions of purchase. Full refunds, including shipping and handling costs, are only issued for item defects or errors made by Sun & Moon Ecolight. When a return is due to customer error, shipping and handling costs will not be refunded.

RETURN PROCEDURES

1) Obtain an Return Authorization Number (RA#) from Sun & Moon Ecolight. Please note that a Return Authorization does not guarantee final disposition. All returns are subject to inspection. The item must be in original factory condition: including all packaging materials, inserts and manuals, warranty cards (not filled out), and accessories. Please do not tape or write anything on the item or packaging.

2) Pack product/s in a shipping box with plenty of packing material, and tape securely. Include a copy of the RA form, or email (including order number) regarding the return. Ship via USPS, for convenience and economy.

NO GOODS WILL BE ACCEPTED FOR EXCHANGE OR RETURN WITHOUT AUTHORIZATION (RA#).

If you have any questions regarding the return or exchange of your order, or general return or exchange questions, please feel free to contact us.

Business Hours: Monday through Friday, from 9:00 am to 5:00 pm, Pacific Time

Mail via USPS:
PO Box 331
Forestville, CA 95436

Mail via UPS or FedEx:
8096 Speer Ranch Road
Forestville, CA 95436

Phone:
1.888.572.6437

Email:
info@sunandmoonecolight.com